DSPHERO Features Documentation
Dashboard
- •Real-time overview of DSP operations
- •Key metrics and statistics at a glance
- •Quick access to all modules
Driver Management
- •Comprehensive driver profiles with photos and documents
- •Track driver status: Employed, Onboarding, BG in Review, etc.
- •Driver classifications: Cargo, CDV, EDV, Step Van, Management
- •Onboarding checklist: Background checks, drug tests, training
- •Driver document management (licenses, I-9, medical cards)
- •Driver event logging (safety, attendance, performance)
- •Probation tracking with automatic alerts
- •Insurance and 401K enrollment tracking
- •Driver scheduling (weekly schedules with day assignments)
- •Import/export driver data
- •Driver coaching messages and tracking
Daily Recap
- •Daily operations tracking for each workday
- •Callout tracking (excused/unexcused)
- •Late arrival logging
- •Paid rescue tracking (rescuer/rescued pairs)
- •Safety violation recording by type
- •Comprehensive package returns breakdown (18+ categories)
- •Okami metrics (target, capacity, actual routes, drops)
- •Van usage by type (Cargo, CDV, Step Van, EDV)
- •Automated daily totals calculation
- •Daily recap text messages to DSP owner (9 AM EST)
Payroll
- •Weekly payroll record management
- •Driver-specific payroll data tracking
- •Fantastic Plus and Fantastic bonus tracking
- •Guaranteed hours configuration
- •Rescue bonus calculation
- •Package bonus system (configurable thresholds)
- •Integration with ADP and Paycom
- •Weekly vs Bi-Weekly payroll cycles
- •Import days and hours worked
Routing & Scheduling
- •Daily routing assignments by date
- •Route code, wave, and staging location tracking
- •Vehicle and driver assignment per route
- •Queue time management
- •Weekly driver schedules
- •Vehicle assignment tracking
- •Import/export routing data
- •Daily routing notes and custom messages
- •Automated weekly schedule text notifications
- •Automated daily routing text notifications
Okami Forecast
- •Weekly route forecasting
- •Vehicle requirement planning
- •AFS tracking
- •Variation and comments logging
- •Import forecast data from spreadsheets
Fleet Management
- •Complete vehicle inventory tracking
- •Vehicle status management (Active/Grounded)
- •Vehicle types: EDV, Step Van, CDV, Cargo variants
- •License plate and VIN tracking
- •Rental/lease company management (15+ providers)
- •DOT and PAVE inspection tracking
- •Miles tracking (MTD and YTD)
- •Vehicle event logging (maintenance, accidents, repairs)
- •Fleet Improvement Fund tracking
- •Device and toll pass assignment
- •Parking space assignments
- •Vehicle expiration alerts
- •Import/export vehicle data
Performance & Scorecards
- •Weekly Amazon scorecard import (automated)
- •Driver-specific performance metrics
- •Safety metrics: Seatbelt, speeding, distractions, following distance
- •Delivery quality: DCR, POD, DSB, customer feedback
- •FICO score tracking
- •Overall DSP standing (Fantastic Plus to Poor)
- •Category scores: Safety, Delivery Quality, Pickup Quality, Team & Fleet
- •Customer feedback DPMO tracking
- •Performance trend charts
- •Driver performance history
- •Weekly scorecard summaries
- •Automated scorecard text messages to drivers
- •Scorecards automatically saved to Company Documents
DVIC Inspections
- •Pre-trip and post-trip DVIC tracking
- •Inspection result logging (Passed/Failed)
- •Duration and violation minute calculations
- •Fleet type-specific violation thresholds
- •Import DVIC data from spreadsheets
- •Automated violation text notifications
- •Week-over-week violation tracking
Customer Feedback
- •Customer complaint tracking by type
- •Delivery group ID and tracking ID logging
- •Violation categories: Mishandled package, unprofessional, wrong address, etc.
- •Driver-specific feedback aggregation
- •Weekly feedback import
- •Customer feedback reports by date range
Driver Sentiment
- •Monthly driver satisfaction surveys
- •Question-by-question response tracking
- •Favorable response rate analysis
- •Trailing 6-month trends
- •Import sentiment data
- •Sentiment visualization charts
Reports
- •Driver Performance Report (PPLA scoring)
- •Employment Duration Report
- •Insurance Coverage Report
- •Customer Feedback Report
- •Driver Coaching Report
- •Packages Delivered Report
- •Safety Violation Report
- •Weekly Performance Summary
- •Management Weekly Summary Report
- •Driver Scorecard Report (individual PDFs)
- •Export reports to Excel/CSV/PDF
Text Message System
- •Automated weekly schedule texts
- •Daily reminder texts
- •Daily routing texts with custom messages
- •Callout notification texts
- •Late arrival notification texts
- •Rescue notification texts
- •Speeding violation texts
- •Safety violation texts
- •Driver scorecard texts with PDF previews
- •DVIC violation texts
- •Bulk text messaging
- •Text message log with delivery status
- •Custom message templates
- •Twilio integration
VIP Driver Qualification
- •Configurable VIP criteria
- •No late arrivals option
- •No callouts option
- •No safety violations option
- •No rescues option
- •Negative feedback threshold
- •POD miss threshold
- •Minimum DCR percentage
- •DSB violation threshold
- •Automated VIP status calculation
Settings & Configuration
- •DSP short code configuration
- •DSP owner name and contact
- •Payroll provider selection (ADP/Paycom)
- •Payroll cycle configuration
- •Guaranteed hours setup
- •Bonus amount configuration (Rescue, Fantastic, Fantastic Plus)
- •Security password protection
- •VIP qualification rules
- •Package bonus tiers
- •Company document management with categories
- •Document expiration tracking and alerts
- •Mobile phone inventory
- •User management
- •Custom message templates
- •Text message logs
- •Fleet Improvement Fund balance tracking
Data Import/Export
- •Import drivers from spreadsheets
- •Import daily routing assignments
- •Import weekly schedules
- •Import Okami forecast
- •Import vehicles
- •Import Amazon performance scorecards (PDF)
- •Import DVIC inspections
- •Import customer feedback
- •Import driver sentiment data
- •Import mobile phones
- •Import custom messages
- •Import payroll days/hours
- •Export employed drivers to Excel
- •Export routing assignments to Excel
- •Export various reports to Excel/CSV/PDF
Automations
- •Daily recap text to DSP owner (9 AM EST)
- •Automatic scorecard archival to Company Documents
- •Weekly schedule text notifications
- •Daily routing text notifications
- •DVIC violation text alerts
- •Driver scorecard text delivery
- •Probation date monitoring
- •Vehicle expiration alerts
- •Document expiration alerts (30-day warning)
- •Automatic violation minute calculations
- •Scheduled backend functions support
Document Management
- •Company documents by category (COI, Insurance, Policies, Scorecards)
- •Driver-specific documents (licenses, I-9, handbook, drug tests)
- •Vehicle event attachments
- •Expiration date tracking
- •30-day expiration warnings
- •Secure file uploads
- •Document viewing and download
This comprehensive system provides end-to-end management for Amazon Delivery Service Providers, from driver onboarding to performance tracking and reporting.